Managing Your Konnexu SaaS Subscriptions

Your Konnexu Client Dashboard is where you'll start and manage your Konnexu sites and services, view invoices, and manage your subscriptions.

Need to upgrade or downgrade your subscription? Simply submit a support ticket through your Client Dashboard, and our team will be happy to help.

Starting a Subscription

Ready to create your Konnexu community? Follow these steps to get started.

If you're a new client, you can create your account during the ordering process.

1. Log in to your Konnexu Client Dashboard if you already have an account.
2. Navigate to Packages in the side menu.
3. Click Order Now for the package you'd like.
4. Enter your full domain or subdomain, such as example.com or community.example.com.
5. Select the datacenter closest to your location.
6. Choose your DNS option using the guidance below.
7. Click Submit to create your site.

Choosing Your DNS Settings

Your DNS settings depend on whether you're using a new domain or adding a Konnexu site to an existing domain.

Using a Main Domain for Your Konnexu Site

If you're creating a Konnexu site on your main domain (such as example.com):

• Using Konnexu DNS Manager (recommended): Enable the DNS toggle during ordering. You'll receive two nameservers to enter at your domain registrar. We'll automatically configure the necessary DNS records for your site.
• Using your own DNS provider: Leave the DNS toggle disabled. You'll need to create an A record pointing your domain to your Konnexu site's IP address.

Using a Subdomain of an Existing Non-Konnexu Website

If you already have a website at example.com and want your Konnexu community at community.example.com:

• Enter the full subdomain (community.example.com) when ordering.
• Leave the Konnexu DNS Manager toggle disabled.
• Add an A record for your subdomain with your existing DNS provider.

This allows you to add a Konnexu community without changing the DNS settings for your existing website.

Adding Another Konnexu Site to an Existing Konnexu Domain

If you already have a Konnexu site and want to create another one using a subdomain, follow the instructions in Adding Another Konnexu Site as a Subdomain below.

For DNS instructions, see our Konnexu Site Details guide.

Adding Another Konnexu Site as a Subdomain

Already have a Konnexu site and want to create another one using the same domain?

For example:

• Main site: example.com
• Additional site: community.example.com

You can create a separate Konnexu site for your subdomain without changing your existing site's DNS configuration.

1. Log in to your Konnexu Client Dashboard.
2. Navigate to Packages in the side menu.
3. Click Order Now for the package you'd like.
4. Enter the full subdomain, such as community.example.com.
5. Select the datacenter closest to your location.
6. Leave the Konnexu DNS Manager toggle disabled. Your domain's existing DNS configuration will continue to be used.
7. Click Submit to create your additional site.

Connecting Your Subdomain

Once your new site has been created, you'll need to add an A record pointing your subdomain to its assigned IP address.

Where to add the record:

• Using Konnexu DNS Manager? Add the A record in your existing domain's Konnexu DNS Manager.
• Using another DNS provider? Add the A record wherever your domain's DNS is currently managed.

For example, if your new site is community.example.com:

You can find your site's IP address in My Products › Sites in your Client Dashboard.

For more details, see Adding an A Record.

Canceling a Subscription

To cancel your subscription, please contact our support team through your Client Dashboard for assistance.

View or Download Invoices

You can view and print your invoices directly from your Client Dashboard.

1. Log in to your Konnexu Client Dashboard.
2. Navigate to My Account › Invoices.
3. Select the invoice you'd like to view.
4. Use your browser's print function to print or save a copy as a PDF.

Manage Your Subscription