Konnexu Site Details

Follow the below guides to start a site, find DNS settings, find details on logging in to your business Email and SpamExperts dashboards. For DNS and Email Txt records, if you need further guidance than our basic guide, we recommend contacting your domain registrar as they'll have more knowledge of how their system is set up and can assist you.

For info on how to cancel a site (subscription), please view our subscription tutorial.

Starting a Site

In order to start a site, you will need a domain. Please purchase a domain if you haven't done it yet. There are many domain registrars, so we suggest checking prices and reviews before choosing one.

After starting your subscription to start your site, follow the guide below to set your DNS for your domain. Please note that after you set DNS records, it can take 24 - 48 hours for propagation based on your domain registrar. Sometimes, it takes minutes to an hour. It depends on the registrar. If your DNS does not propagate when you think it should, please contact your domain registrar for assistance.

Finding DNS Records

You'll need to be logged in to your domain registrar in order to set the records. You'll need to follow your registrar's guides in order to set these records there.

• Log into the client dashboard.
• Navigate to My Products › DNS.
• Click on that you want to view DNS details for. This will open it to view.
• You'll see "Nameservers" with two Nameservers you'll need to set at your domain registrar if you want to use our DNS manager.
• Once records are set, and they have propagated, you'll be able to go to your site. Details for how to log in can be viewed in the client dash.

Email Webmail Log In

Info for how to log in to the workspace (webmail) admin area as the admin user in order to check Email, create additional Email addresses, and more. Details on instructions for using Business Email are in the Business Email guide.

Spam Experts Log In

Spam Experts is a tool for managing spam in your Email accounts. It's important to set your whitelist of domains you do not want blocked and setting up any you know you want to block. Should you bookmark the page and want to log in, details are the same as your webmail admin user above.

Spam Experts Tip

We recommend first setting your "sender allow list" (whitelist) which will ensure that Emails you want to get from specific domains will not be filtered out as spam.

When logged in to Spam Experts, scroll down to "Incoming - Protection Settings" which you will see in the left menus but also in the center widgets. Click either the "Sender allow list" menu on the left or the "Sender allow list" button on the right.

You can either create a CSV and import a list, or add each one manually. If using a CSV, it must contain a header row (e.g., email) and be in ASCII or UTF-8 format.

These are a some of the domains we recommend adding to your whitelist, in addition to your own domain:

• gmail.com
• konnexu.com
• bellodynamic.com